Privacy Policy

Welcome to Knock Knock. These Terms of Use and Privacy Policy (“Agreement”) explain the rules, rights, and responsibilities that apply when you use our platform, website, and services (collectively, the “Services”). Please read this Agreement carefully before accessing or using Knock Knock.

By signing up or using Knock Knock, you acknowledge that you have read, understood, and agreed to this Agreement in full. If you do not agree, you may not use the Services.

1. Overview of Knock Knock

Knock Knock is a digital platform designed to assist homeowners, buyers, renters, and real estate professionals in evaluating potential property issues, planning home improvement projects, and receiving general construction-related guidance. Our Services include:

Written answers from a licensed architect to user-submitted photos and questions
Scheduled video calls with a licensed architect
Project planning assistance
Guidance on construction quality, sequencing, and early issue detection

Knock Knock does not provide physical inspections, regulatory certification, or formal architectural, engineering, or legal services. All guidance is informational and intended to support, not replace, your judgment or that of a licensed professional.

2. Eligibility

You must be at least 18 years old and reside in the United States to use Knock Knock. By using the platform, you represent and warrant that you meet these requirements.

3. User Responsibilities

When using Knock Knock, you agree to:

Submit accurate, lawful, and respectful content
Use the Services only for personal, non-commercial purposes
Not misuse, tamper with, or reverse-engineer the platform
Accept that Knock Knock is a reference tool, not a substitute for in-person inspections or certified evaluations

4. Use of Knock Knock’s Services

Knock Knock helps users interpret visible property conditions, flag potential risks, and understand possible next steps. While our answers are guided by field expertise, the platform’s feedback is based on limited input and should be considered general reference, not professional advice.

Knock Knock is not liable for how you use the information provided, and we do not guarantee the accuracy, completeness, or suitability of our responses for any particular purpose.

You agree not to use Knock Knock’s output in legal disputes, insurance claims, compliance filings, or as a substitute for hiring licensed professionals.

5. Account Creation and Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please notify us immediately at zuoda@knockknock.today if you believe your account has been compromised.

6. Pricing and Payments

Knock Knock may offer:

Pay-Per-Query: A fixed price for each submission (photo or question)
Video Calls: A fixed price for each scheduled video call with an architect

Written questions are non-refundable once sent. Video calls can be rescheduled, cancelled and refunded as described in our Cancellation and Refund Policy. We reserve the right to modify pricing and features with prior notice.

7. Cancellation and Refund Policy

a. Video Calls

Rescheduling and cancellation. A scheduled video call may be rescheduled or cancelled up to 24 hours before its scheduled start time. Once less than 24 hours remain before the scheduled start time, the booking may not be rescheduled or cancelled.
How to cancel. Rescheduling and cancellation must be made through your booking page on the Knock Knock website. A cancellation made by any other means within 24 hours of the scheduled start time is not eligible for a call token or refund.
Call tokens. When a video call is cancelled, whether by you or by Knock Knock, one call token will be credited to your account. A call token may be applied to one 30-minute video call, is applied automatically to your next video call booking, and is valid for 12 months from the date it is credited, except that a call token returned upon your cancellation of a video call booked with a call token retains its original expiry date. Call tokens may not be used for written questions.
Refunds. While a call token remains valid and unused, you may exchange it through your booking page for a refund to the original payment card, after a processing fee of $2.59.
Missed calls. A video call that is not attended at its scheduled time is not eligible for rescheduling or refund.

b. Written Questions

Fees for written questions are non-refundable once the question has been submitted.

c. Refund Processing

Refunds are issued to the original payment card and typically appear within 5 to 10 business days.
If you are charged more than once for the same booking or question, the duplicate payment will be refunded automatically.

If you have any questions about this policy, please contact us at zuoda@knockknock.today.

8. Information We Collect

To deliver our Services, we collect the following types of information:

a. User-Submitted Content

Uploaded photos, videos, and images
Written questions or descriptions
Optional comments, feedback, or metadata
Property address, if you choose to share it, used to tailor our advice to local climate and conditions

b. Account and Communication Info

Name and email (if you register)
Name, email address, and profile picture from your Google account, if you choose to sign in with Google, used to set up and sign in to your account
Customer support inquiries

c. Automatically Collected Data

Browser, device type, IP address
Usage activity, timestamps, click data
System logs and AI performance metadata

9. How We Use Your Information

We use your data to:

Provide accurate, timely, and useful feedback
Train and improve our AI models
Respond to customer support requests
Analyze usage patterns to enhance the platform
Maintain system security and performance

We do not sell your personal information.

10. Ownership of Data

a. User Content

You retain full ownership of your submitted content, including photos and descriptions (“User Content”). By submitting, you grant Knock Knock a non-exclusive, royalty-free, worldwide license to process, analyze, and store your content for the purpose of providing and improving the Services.

Knock Knock will never publicly share or sell your identifiable content without consent.

b. Derived and Aggregated Data

Knock Knock owns all system-generated outputs, metadata, and usage analytics derived from platform interactions. This includes:

AI-generated feedback
Training signals and performance logs
Aggregated usage patterns
Anonymized insights

We may use and share this derived data for research, analytics, commercial partnerships, or product development, always in anonymized or aggregated form.

We may share anonymized data with trusted partners to improve our platform or develop insights. We may also share limited data with service providers who help us operate (e.g., hosting, analytics), under strict confidentiality obligations.

We will never sell or disclose personal data to third parties for advertising or resale.

12. Data Transfers and Business Changes

In the event of a merger, acquisition, or other business transaction, user data, including content licenses and derived data, may be transferred to the acquiring party. That party will be required to honor this Agreement.

13. Data Security

We use technical and administrative safeguards to protect your information. However, no system is 100% secure, and you acknowledge that you use Knock Knock at your own risk.

14. Your Rights

You may request to:

Access, correct, or delete your personal information
Delete your account entirely
Request a copy of your data or revoke processing consent (where applicable)

To make a request, contact zuoda@knockknock.today.

15. Termination

Knock Knock may suspend or terminate your access at any time if you violate this Agreement or misuse the platform. Upon termination, your right to use the Services ends immediately.

16. Limitations of Liability

Knock Knock is provided “as is” and “as available.” We make no warranties of any kind, and to the maximum extent permitted by law, we disclaim all liability for:

Errors, delays, or omissions in our Services
Losses or decisions based on platform feedback
Construction outcomes or third-party contractor performance

You agree to use Knock Knock as a general reference only, at your own discretion and risk.

17. Indemnification

You agree to indemnify and hold harmless Knock Knock, its affiliates, officers, and employees from any claim, liability, or expense arising out of your use of the Services or your violation of this Agreement.

18. Dispute Resolution

Any disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association. You waive your right to jury trial or class action participation.

19. Changes to This Agreement

We may update these Terms and Privacy provisions at any time. If changes are material, we will post notice on our site. Continued use of the Services after changes go into effect means you accept the revised Agreement.

20. Messaging Opt-In and Proof of Consent

To receive SMS or messaging communications from Knock Knock, you must provide express opt-in consent. This consent is collected through a public-facing web form at the time of registration or query submission. The form clearly discloses that by providing your contact information and submitting a request, you consent to receive automated and/or manual replies via text message for the purposes of delivering the Services.

Proof of opt-in is retained and made available via a public and resolvable URL, demonstrating how and where the consumer gave consent. If you have questions regarding this opt-in process or would like to revoke your consent, please email us at zuoda@knockknock.today.

By using Knock Knock, you agree to this Terms of Use and Privacy Policy in full.

21. Contact

If you have any questions about this Agreement or how your data is handled, please contact:

Email: zuoda@knockknock.today